Expert Guidance That Leads To Change

A culture of quality.

Achieving higher quality is the goal of any healthcare organization. You can make significant advancements on your own, but even with the best physicians, staff and medical equipment in the world, you can only go so far before you must reach out to others.

Change does not happen easily. Our guidance is based on nearly 20 years of experience working with organizations like yours: working through best practices, adapting lessons from other experiences, and help you create a culture of quality among all your stakeholders (physicians:

  • Set short-term, attainable goals and celebrate successes (and the individuals involved) in reaching them.
  • Keep the staff involved in problem identification and problem-solving, valuing everyone’s experiences and encouraging as well expecting all to participate.
  • Nurture dedicated leaders and champions who encourage and “bring along” their peers.
  • Be patient but unrelenting, recognizing that change takes time and continuing to keep quality improvement “on the front burner”.
  • Balance quality and financial goals, considering investments in quality improvement from a short- and long-term perspective.

When we offer guidance, we work to create a culture of quality among all your stakeholders and employees.

Mapping internal change

Our guidance will help lead you to necessary structural and organizational changes. Our candid approach will help you establish new standardized, systematic processes for problem-solving – and to recognize that quality requires constant change for continual improvement.

  • Give your organization resilient tools you need to test and implement major practice changes.
  • Clinical guidelines, protocols, or “care maps” for specific conditions or procedures
  • Department-specific quality plans, with short- and long-term goals
  • Improved educational and training materials for clinical staff on error reduction, hand-washing, and infection prevention
  • Strategies for reducing need for patient restraints; educational materials for patients regarding fall prevention
  • Information technology that reduced medication errors and improved data collection.

Improved Outcomes

The result is improved outcomes for patients and your organization. Major improvements in the quality measures which also include faster receipt of test results, faster patient flow, easier and more efficient data sharing and recording, fewer medication errors; health-related: reductions in mortality, blood infections, pneumonia, complications, readmissions, patient falls, and use of or need for restraints.  Work environment and reputation: increases in patient satisfaction and staff satisfaction/morale, improved status in community, greater ability to attract quality; staff and physicians. Bottom line: decreased costs per hospitalization and length of stay for certain conditions and increased admissions and/or market share.

These positive outcomes motivate staff and hospital leaders to strengthen their efforts and in this way reinforced the quality improvement process.

Let Direct Difference guide you to efficient implementation of new protocols that will improve overall performance at your facility.

Contact us for more information about our services.