“We had STS audit summary call this morning. We got 99.2%.”

“Y’all did a great job with abstraction. Yahoo!”

Michael Stanley, ARRT/BS, Clinical Decision Support, Baptist Health

“We Received the GWTG-Heart Failure Gold Plus Award!”

“Thank you for your Team’s assist in collecting the data points that helped us achieve this award!”

Trudy, Ronald Reagan UCLA Medical Center

“Thanks for the great work!”

Got 3Q16 validation results for outpatient. You guys did 100%! Yay!

Christie DeArman, Med Staff Office/Quality, Black River Medical Center

“Good work and thank you.”

“We scored 100% on our validation for the above noted timeframe. Good work and thank you. ”

Terri L. Cox, RHIA, Chief Quality Officer, Matagorda Regional Medical Center

“A pleasure to work with…”

It is a pleasure to work with the Direct Difference team.  They are very professional, stayed on task and understood Core Measures and the PCI module completely.  I would recommend them anytime.

Cindy Dickerson, Director of Quality/Risk Management, Fountain Valley Regional Hospital & Tenet Health in 2009

“They don’t fumble around …”

What impressed me most about Direct Difference is their grasp of details, which in this world of abstractions and measurements is absolutely vital. Debra and her team have an impressive range of expertise, and much of it is right at their fingertips: they don’t fumble around with research – their knowledge is top of mind, right there in full force.

Dan Brothman, Vice President, Masimo, Irvine, CA

“More thorough… always very accurate”

Direct Difference is always competitive with other outfits. Plus they are more thorough. They are always very accurate in what they produce; second to none in accuracy. We compared output and cost – Direct Difference charges 25% to 30% less than what the competition charges and they more accurate and efficient. That fact alone makes the choice obvious. I would absolutely recommend Direct Difference.

Kimothy Sparks , Director Quality and Risk Management, Arizona General Hospital in Phoenix

“Extremely knowledgeable… high-energy, thorough…”

I had the pleasure to work with Direct Difference on the case Western Medical Center-Santa Ana v. Wisconsin Physician Services; PRRB Case No. 08-1695. The first case of its kind, in Washington, D.C. their knowledge on Core Measures and CMS guidelines was truly impressive. Debra Aruffo is extremely knowledgeable about Medicare quality measures and conscientious about keeping up with any changes to CMS guidance in this area. She is a high-energy, thorough worker.

Barbara Straub Williams, Principal, Powers Pyles Sutter & Verville PC

“Efficient and passionate”

Direct Difference has helped us move to a more concurrent abstraction process. We are now able to focus on processes that need improvement vs. retrospectively abstracting. We are also under validation, in which we received 100%.

Anne Dempsey, QM Analyst, Quality Department, Baptist Medical Center South, Montgomery AL

“Absolutely peerless…”

I have found that Direct Difference is absolutely peerless when it comes to the respect that clients have for them. We chose to partner with Debra and her team because they have a great track record of client service. And it’s not hard to see how they got that record: they hold a very high value on teamwork and on integrity. We are extremely happy to have Direct Difference as a strategic partner.

Bradley Petersen, Chairman and Founder, Total Benchmark Solution, LLC A strategic Partner

“The Direct Difference team is an asset…”

I have had the privilege of working with Direct Difference for over five years. Their work and dedication are well documented by the consistent increase in quality improvement scores that the hospital has received during this time. The Direct Difference team has been able to get our hospital recognition from the American Heart Association by achieving the Gold Achievement Awards for CAD and HF.

We brought Direct Difference on board after our hospital lost its APU reimbursement. Since then, they have helped our facility pass its CDAC validations and receive full APU reimbursement. They taught our abstractors how to properly abstract core measure charts according to the Center for Medicare and Medicaid Services guidelines. The Direct Difference team is an asset to all of the organizations that are fortunate enough to have the opportunity to work with them.

Tad R. Erickson, TRE Reimbursement Consulting, Inc.

“Very capable… Confident… straight-forward, articulate, knowledgeable and professional.”

It is my pleasure to share my experiences of working with Direct Difference and highly recommend them.

In a way, Direct Difference’s experts were my mentors, teaching me about the Core Measures during this new segment of my career. I did not appreciate initially that the Core Measures were absolutely tied to reputation of and reimbursement for the hospital. The Direct Difference team quickly taught me the intricacies of Core Measures and the business/financial model for quality in any hospital.

They have many strengths that are important to the anyone overseeing Core Measures. They envision the big picture from the beginning, They understand that Core Measures is a team effort that must be led by someone who is an expert, knows the abstraction details (ever changing though they may be) and is able to teach hospital management the criteria. They are very capable of working with the nursing staff on a daily basis, teaching, overseeing, coaching and prodding staff along to higher accomplishments. They are confident and able to approach anyone and ask for what is needed. Whether they needed to speak to the CEO, the nursing directors, or staff, they were straight-forward, articulate, knowledgeable and professional. They look to resolve issues and improve processes with long term solutions. Administration, physicians and staff were able to depend on Direct Difference to educate and get the job done in a timely manner.

Maureen Kochen, Los Alamitos Medical Center, Tenet Healthcare