Privacy Policy

Effective Date: July 10, 2026
Last Updated: July 10, 2026

Direct Difference (“Direct Difference,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and disclose information when you visit our website at www.directdifference.com (the “Site”), submit an inquiry through our contact form, or apply for a position with us through our applicant portal.

This Privacy Policy applies only to information collected through our public website and applicant portal. It does not apply to Protected Health Information (PHI) handled by Direct Difference on behalf of our hospital and healthcare clients, which is governed separately by Business Associate Agreements (BAAs) and applicable HIPAA regulations, not this policy.

1. Information We Collect

We collect the following types of information through the Site:

Contact/Inquiry Information. When you submit our contact form, we collect your name, company name, phone number, email address, and any message you provide.

Job Applicant Information. When you click “Apply Now,” you are directed to our applicant portal at directdifference.my.site.com, which we own and operate. Information collected there — such as your resume, work history, and contact details — is collected and used by Direct Difference in accordance with this Privacy Policy.

Automatically Collected Information. Like most websites, our Site may automatically collect certain technical information when you visit, such as your IP address, browser type, device type, pages visited, and time spent on the Site. This may be collected through cookies or similar technologies used for basic site functionality and analytics.

We do not collect Protected Health Information (PHI) or any patient data through this website.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form
• Evaluate job applications and communicate with candidates
• Operate, maintain, and improve the Site and applicant portal
• Understand how visitors use the Site (via analytics, if applicable)
• Comply with legal obligations

3. How We Share Information

We do not sell or share your personal information for monetary or other valuable consideration, and we do not use it for cross-context behavioral advertising.

We may share information with:

• Service providers who help us operate the Site or applicant portal (e.g., our website host, email provider, or applicant tracking platform), who are only permitted to use the information to perform services on our behalf
• Law enforcement or regulators, if required by law, subpoena, or legal process
• A successor entity, in the event of a merger, acquisition, or sale of business assets

4. Cookies and Tracking Technologies

Our Site does not use analytics or advertising cookies to track visitor behavior. We use Google Search Console and XML sitemap tools solely to help search engines index our Site; these tools do not collect personal information about visitors or set tracking cookies in your browser. Our contact form uses only the technical cookies necessary for the form itself to function.

5. Data Retention

We retain contact form submissions and job applicant information for as long as reasonably necessary to fulfill the purpose for which it was collected, or as required by law.

6. Your Choices and Rights

You may contact us at any time to:

• Ask what information we have collected about you
• Request that we delete your information
• Opt out of future communications from us

To make a request, contact us at info@directdifference.com or 1 (800) 805-4880.

Depending on your state of residence, you may have additional rights under applicable state privacy laws (such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act). We will honor verifiable requests consistent with those laws.

7. Children’s Privacy

The Site is intended for business and professional use and is not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through the Site and applicant portal. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies separately. Our applicant portal at directdifference.my.site.com is owned and operated by Direct Difference and is covered by this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Direct Difference
4817 Murfreesboro Rd #68
Arrington, TN 37014
Phone: (800) 805-4880
Email: info@directdifference.com