DIRECT DIFFERENCE TEAM

Ashley Caldwell

Account Manager

Ashley Caldwell brings extensive experience in healthcare quality reporting, clinical data abstraction, and registry management to her role at Direct Difference. She combines analytical expertise and attention to detail with a collaborative approach to helping healthcare teams maintain accurate data and meet reporting requirements.

Ashley began her healthcare career in 2011 as a medical chart abstractor with Excela Health, working with Get With The Guidelines (GWTG) and CMS Core Measures. She later expanded her experience in quality coordination, clinical data abstraction, and management with O-Centrix and Carta Healthcare, developing expertise in data validation, inter-rater reliability (IRR), abstractor training, and quality reporting.

Ashley holds a Bachelor of Science in Business Management, graduating magna cum laude from the University of Pittsburgh. Her background in data management and workflow coordination supports her practical, detail-oriented approach to healthcare quality reporting.

As an Account Manager at Direct Difference, Ashley works closely with clients to coordinate abstraction services, address workflow needs, and keep reporting activities on track. Through responsive communication and hands-on support, she helps resolve challenges, maintain data quality, and build strong client partnerships focused on achieving quality reporting goals.